Platform

Localz combines automated communications and location technology to deliver transparent, customer-centric solutions that scale up with your business.

Built to integrate with the top job and field service management systems.

Modules

Track My Appointment

Engage with your customers seamlessly before, during and after service appointments with location-powered customer communications and real-time operative tracking.

Track My Appointment is a branded customer portal with real-time ETA tracking, automated customer notifications, and two-way communications.

Automated notifications

Utilise existing processes to automate customer communication workflows based on job type.

Two-way chat

Personalise the customer journey with configurable and location-based communication triggers.

Real-time tracking

Keep your customer in the loop on when their operative will arrive with ETA tracking.

Branded customer portal

Keep communications consistent with a branded and configurable web-based portal.

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MODULES

Scale up your customer journey with our modules

Seamlessly add group chat, appointment rescheduling and real-time feedback.

Chat My Way

Group chat with the contact centre and alternative communication channels.

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Manage My Appointment

Self-service appointment confirmation, rescheduling and cancellation.

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Rate My Experience

Automated feedback forms following an appointment or delivery.

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Powerful insights to drive operational efficiencies

The Localz dashboard provides a simple interface to keep track of jobs, operatives, customers and feedback.

View high level and granular insights into job outcomes, staff engagement, and customer satisfaction. It’s easy to see what’s happening today or spot historical trends.

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Localz for delivery and collection

Product delivery

Track My Delivery

For businesses with parcels and products in motion as opposed to on-site services, Track My Delivery offers real-time tracking of order status and delivery notifications for customers on the day of service.

Order collection

Collect My Order

Expand Buy Online, Pick-up In-Store (BOPIS) options and streamline operations with solutions that offer a proven way to expand revenue channels and ensure an excellent customer experience.

Transform your customer experience without overhauling your tech stack

Looking to add customer engagement to your tech stack? We've taken the friction out of the process to make it seamless to implement and roll out across your business. Pre-built integrations and flexible APIs make implementation a straightforward process.

Don't just engage your customers, empower them.

Talk with our team to see if Localz fits your business needs.