Platform

At the core of our solutions is a highly configurable customer engagement platform built for day of service interactions.

Beyond the last mile

From product and service delivery to contactless collections, Localz goes beyond the last mile to ensure the entire day of service is seamless.

Agile customer communication workflows

Configurable communication workflows utilise geo-fence, job status and time-based triggers to align the most impactful messaging at the most appropriate time.

Localz customer communication workflows and automation

Localz intelligent location tracking conserves battery life

Proprietary location tracking technology

Sophisticated location tracking technology built to function seamlessly throughout the workday without draining battery life.

Platform

Modules & apps

Based on your existing technologies, choose which feature-rich modules and apps your team needs.

Customer engagement

Manage My Appointments

White-labelled customer portal with a configurable view of appointment details and real-time status.

Chat My Way

Two-way communication between the customer and the operative on the day of service via the channel of their preference.

Rate My Experience

Dynamic and simple feedback forms sent through a customer's preferred channel to collect real-time customer feedback.

Collect My Goods

White-labelled customer portal for click & collect, curbside or drive-up order collection.

Track My Delivery

Real-time tracking of order status and delivery notifications for customers on the day of service.

Business engagement

Manage My Workforce

Management dashboard providing a simple interface to keep track of jobs, orders, technicians and customers.

Manage My Day

Intuitive mobile workforce tool for technicians to complete scheduled jobs and automate customer notifications.

On My Way

Real-time customer and operational tracking of technicians with configurable automated customer notifications.

Manage My Orders

Branded, location-based click & collect app for staff to manage parcel pick-ups and order status.

Business tools

Count Me In

Real-time people counting solution for retailers to safely monitor in-store traffic with an easy, intuitive app and reporting dashboard.

Implement and scale quickly

The Localz customer engagement platform has been designed and built from the ground up for complex enterprises with large mobile workforces.

Customer engagement. Their way.

Schedule a consultation with a solutions expert to determine how Localz can help your service organisation.

Book a consultation