Platform

At the core of our solutions is a modular customer engagement platform built for day of service interactions. Choose what you need based on your unique business needs.

Platform

Service delivery core modules

Engage with your customers seamlessly on the day of service with real-time operative tracking, multi-party customer chat and a web-based customer portal. Our core platform for service delivery teams includes On My Way, Chat My Way and Manage My Appointments.

On My Way

Real-time customer and operational tracking of technicians with configurable automated customer notifications.

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Chat My Way

Two-way communication between the customer and the operative on the day of service via the channel of their preference.

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Manage My Appointments

White-labelled customer portal with a configurable view of appointment details and real-time status.

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Platform

Product delivery

For businesses with parcels and products in motion as opposed to on-site services, Track My Delivery offers real-time order tracking.

Track My Delivery

Real-time tracking of order status and delivery notifications for customers on the day of service.

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Platform

Service and product delivery add-ons

Elevate your customers' experience with dynamic feedback forms, bring clarity to your back-office with an internal dashboard, or provide your mobile staff with an easy-to-use app to manage their day.

With the Localz modular platform, you can easily create the solution your business needs.

Rate My Experience

Dynamic and simple feedback forms sent through a customer's preferred channel to collect real-time customer feedback.

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Manage My Workforce

Management dashboard providing a simple interface to keep track of jobs, orders, technicians and customers.

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Manage My Day

Intuitive mobile workforce tool for technicians to complete scheduled jobs and automate customer notifications.

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Platform

Order collection modules

Expand BOPIS options and streamline operations with easy to implement modules that offer a proven way to expand revenue channels and ensure an excellent customer experience.

Collect My Goods

White-labelled customer portal for click & collect, curbside or drive-up order collection.

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Manage My Orders

Branded, location-based click & collect app for staff to manage parcel pick-ups and order status.

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Count Me In

Real-time people counting solution for retailers to safely monitor in-store traffic with an easy, intuitive app and reporting dashboard.

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Platform

Getting started

Looking to add customer engagement to your tech stack? We've taken the friction out of the process to make it seamless to implement and roll out across your business.

Implementation

All systems go

Pre-built integrations and flexible APIs make implementation a straightforward process.

Pricing

Priced for you

Our modular platform makes it easy to choose, and pay for, only what you need to make the day of service awesome.

Customer engagement. Their way.

Talk with our team to see if Localz fits your business needs.