Localz has been acquired by Descartes: Read the announcement here.

Don't just engage your customers, empower them.

Transform customer experiences and drastically improve operational efficiencies with configurable solutions that empower customers to receive goods and services on their terms.

Customers expect service appointments and deliveries to work around their schedule, not the other way around.

The Localz customer engagement platform fills in the gaps with configurable modules and apps, giving you the flexibility to complement and enhance your existing technologies with location and communication technology.

View platform and modules

Are your customers still waiting on hold with a representative?

From automated notifications and feedback to a self-service customer portal with rescheduling options, it only takes five critical data points to power an exceptional customer experience.

Read customer stories

Trusted globally to deliver actual results

Increase customer satisfaction and operational efficiencies with customer communications that give real-time transparency and control.

increase in customer satisfaction.

reduction in no-access visits.

fewer chase calls into contact centres.

fewer follow-up calls to customers.

Transform your customer experience without overhauling your tech stack

All solutions are fully supported by a suite of SDKs and APIs, making it simple to integrate the Localz products into existing applications and systems. And the platform is built to work with any data, in any format.

Partners

Pre-built integrations with the world's leading field service and job management systems.

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Implementation

Flexible integration options and a dedicated customer success team to guide you along the way.

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"If you’re looking to improve the customer experience, there’s no reason not to use Localz. We chose the platform to improve the customer experience and saw additional benefits such as a reduction in missed appointments and increased response to feedback."

Andrew Rysdale
ASSISTANT DIRECTOR OF PROPERTY AT Fairhive homes

Read case study

Communication workflows that are specific to your customer's journey

Our cross-sector expertise and continuous focus on customer experience keep Localz the leading last-mile customer engagement platform.

Last-mile delivery

Ensure a secure, first-time deliver experience while reducing costs in returned parcels.

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Order collection

Seamless curbside collection and click & collect experiences from ordering to pick-up.

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Solutions by sector

Browse sector-specific solutions across housing, facilities, utilities and more.

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Latest articles

Internet customer receives SMS ETA update for installation appointment

March 3, 2023

How customer empowerment can help altnet providers to meet installation targets

March 2, 2023

5 tips for preventing last-minute cancellations in field service

March 1, 2023

2023 outlook: Customer engagement and customer experience trends

Happy women using digital self-service tech for field service

February 1, 2023

5 ways digital self-service tech improves field service customer satisfaction

Couple sitting down in their home accessing the tenant self-service portal

January 12, 2023

7 reasons to implement a tenant self-service portal

Women using phone to access self-service portal

January 10, 2023

How to empower field service customers with a self-service portal

Landlord happy about handling complaints better

November 16, 2022

How can technology help landlords handle complaints better?

Customer happy about real-time service delivery tracking

November 11, 2022

5 reasons customers love real-time service delivery tracking

Don't just engage your customers, empower them.

Each year, Localz creates over 70M moments of happiness through engagements with end-customers around the globe. Talk with our team to see if Localz fits your business needs.

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