No more missed appointments.

Day of service solutions proven to increase first-time access rates and NPS by double-digits.

 

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Making the day of service awesome

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Maximize customer experience

Easy appointment rescheduling and confirmations. Total visibility with two-way communications and real-time ETA tracking of service personnel.

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Increase first-time access

Reduce technician dwell time, increase first-time access and overall productivity with automated and consistent customer communication.

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Reduce operational stress

Lower call center volume around ETA tracking and appointment status to focus operational resources on high-priority requests.

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Total visibility of your mobile workforce

Localz management dashboard (2)
Localz management dashboard (2)

Management dashboard for office staff

Ensure transparency across field staff and operations with real-time visibility of all field technicians, job statuses and locations.

White-labeled customer portal

Keep customers informed on the day of service with real-time customer engagement and Uberized tracking.
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Mobile personnel app

Integrate with your existing technology, or use the Localz Field Service Technician App to digitise your day of service.
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Offer real-time service tracking

Make your communications strategy your competitive edge.

Automated notifications messages sent via SMS or email link to a map, showing the technician or delivery approach in real-time. Details such as photo identification, license plate number, credentials and more can be added to assure customers the person coming to the door is who's expected.

Watch On My Way In Action
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Increase customer engagement

Create a better customer experience on the day of service.

Keep your customers informed and engaged leading up to and on the day of service by sending automated ETA notifications via SMS or email. Customers can proactively access their ETA information without having to put a call into your call center.

Awesome For Customers
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Provide proof of service

Overcome the challenge of collection and deliveries.

Arm your mobile workforce with the ability to easily provide proof of service or delivery and document conditions. Geo-coded and time-stamped photos, sign on glass and unique one-time PINs reinforce your brand promise while empowering your team to confidently handle customer discrepancies with ease.

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Easily capture customer feedback

Gather the data that matters most.

Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. Negative feedback alerts are sent to internal teams allowing your organization to take action quickly, staying ahead of service recovery.

See How Feedback Works
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Work with what you have

Localz complements and extends the functionality of your existing technology.

Localz day of service solutions have been designed and built from the ground up for complex enterprises with large mobile workforces.

Our technology is fast to deploy with a unique ability to be configured, without costly customisation, working with your existing workflows and processes.

 

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Localz Blog

Designing a customer counter app to protect staff and shoppers

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"Our drivers are ecstatic. For the first time in our drivers’ working lives, the customers are waiting at the site gate."

-Director of Marketing and Procurement, HSS Hire

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"Implementing Localz will make our end-customers' lives easier, will reduce call wait times, and increase first-time access rates - all the while improving the overall customer experience for tenants."

-Head of Responsive Repairs, DWSS

Read The Article

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"In one click I could find out all the information in relation to my appointment which I found really useful."

-OVO Energy Customer

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"By implementing Localz technology, British Gas is meeting and delighting customers with new levels of real-time communications."

-Technology and Innovation, British Gas

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Day of service solutions for

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Field Service

For field service companies, Localz technology enables real-time, Uberized tracking of mobile personnel and two-way customer communications.

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Collection

For collection teams, ensure express collection and pick-ups with store alerts when customers arrive and streamlined communication.

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Delivery

For delivery organisations, deliver real-time customer engagement and proof of delivery using unique one-time PINs or sign-on glass.

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