Easy appointment rescheduling and confirmations. Total visibility with two-way communications and real-time ETA tracking of service personnel.
Reduce technician dwell time, increase first-time access and overall productivity with automated and consistent customer communication.
Lower call center volume around ETA tracking and appointment status to focus operational resources on high-priority requests.
Automated notifications messages sent via SMS or email link to a map, showing the technician or delivery approach in real-time. Details such as photo identification, license plate number, credentials and more can be added to assure customers the person coming to the door is who's expected.
Keep your customers informed and engaged leading up to and on the day of service by sending automated ETA notifications via SMS or email. Customers can proactively access their ETA information without having to put a call into your call center.
Arm your mobile workforce with the ability to easily provide proof of service or delivery and document conditions. Geo-coded and time-stamped photos, sign on glass and unique one-time PINs reinforce your brand promise while empowering your team to confidently handle customer discrepancies with ease.
Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. Negative feedback alerts are sent to internal teams allowing your organization to take action quickly, staying ahead of service recovery.
Localz day of service solutions have been designed and built from the ground up for complex enterprises with large mobile workforces.
Our technology is fast to deploy with a unique ability to be configured, without costly customisation, working with your existing workflows and processes.
For field service companies, Localz technology enables real-time, Uberized tracking of mobile personnel and two-way customer communications.
For collection teams, ensure express collection and pick-ups with store alerts when customers arrive and streamlined communication.
For delivery organisations, deliver real-time customer engagement and proof of delivery using unique one-time PINs or sign-on glass.