Transform service & repairs appointments
Informed customers are ready and waiting to ensure secure access for your operatives.
Engaging along the entire customer journey
Configurable communication workflows send the right message, at the right time to make the day of service awesome.
Track & chat
Automated appointment reminders
Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.
Use existing job data to trigger a notification to your resident that their appointment is scheduled for that day, with the ability to self-service details through the Manage My Appointments customer portal.
Real-time service tracking
Residents can track their mobile engineer's arrival using a real-time map with up to date traffic information ensuring they are ready and waiting for their appointment. Two-way chat between customers and operatives, along with Chat My Way group chat for contact centres, helps important information get passed along.
Send an instant feedback form following an appointment when the technician has left the premises or closed out the job. Dynamic back-office alerting ensures that negative experiences are addressed and positive experiences are commended.
Creating awesome customer experiences
Localz is trusted by industry leaders to power customer communications and engagement technology.
"We wanted a solution that gave a bit more of control to our residents, offering them transparency and some communication directly with the operative so their anxiety could be eased."
Rob Lane, Group Commercial Director