Social housing
Make the day of service awesome for residents and mobile operatives with ETA tracking, two-way communication and real-time feedback.
Notify
Remind
Track & chat
Feedback
Automated appointment reminders
Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.
Proactive communication
Use existing job data to trigger a notification to your resident that their appointment is scheduled for that day, with the ability to self-service details through the Manage My Appointments customer portal.
Real-time service tracking
Residents can track their mobile engineer's arrival using a real-time map with up to date traffic information ensuring they are ready and waiting for their appointment. Two-way chat between customers and operatives, along with Chat My Way group chat for contact centres, helps important information get passed along.
Immediate feedback
Send an instant feedback form following an appointment when the technician has left the premises or closed out the job. Dynamic back-office alerting ensures that negative experiences are addressed and positive experiences are commended.
Customer engagement. Their way.
Talk with our team to see if Localz is the right fit for your business.
