Automotive

Keep customers informed around emergency repair services to increase first-time fix and boost customer satisfaction.

Transform emergency service and repair appointments

Automotive companies use Localz to meet customer expectations for automated messaging and real-time ETA tracking.

reduction in no-access visits.

fewer chase calls into contact centres.

NPS improvement.

average user engagement.

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Localz overview

Automotive

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Engaging along the entire customer journey

Configurable communication workflows send the right message, at the right time to make the day of service awesome.

Automated notifications

Utilise existing processes to automate customer communication workflows.

Branded customer portal

Keep communications consistent with a configurable web-based portal.

Real-time tracking

Keep customers in the loop on when their operative will arrive with ETA tracking.

Two way chat

Ensure important details are communicated around appointments.

Additional features

Grouped jobs

Group multiple related jobs together, sending one set of communications to the customer for all jobs.

Configurable triggers

Personalise the customer journey with configurable and location-based communication triggers.

Place in queue

Show customers their place in the queue, even before driver tracking is enabled.

Communication opt-out

Add a flag to job information to opt the customer out of specific communication groups.

See all features

Modules

Scale up your customer journey with our modules

Seamlessly add group chat, appointment rescheduling and real-time feedback.

Chat My Way

Group chat with the contact centre and alternative communication channels.

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Manage My Appointment

Self-service appointment confirmation, rescheduling and cancellation.

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Rate My Experience

Automated feedback forms following an appointment or delivery.

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Creating awesome customer experiences

Localz is trusted by industry leaders to power customer communications and engagement technology.

"I’ve been so impressed with Halo. All my dealings with them have been excellent from the tracking app, so I knew the exact time my car was being collected and delivered back, the quality of work, the speed of the repairs and the lovely clean car that came back to me today. First class in all aspects."

Trustpilot reviewer
Halo ARC Repair Centre

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Male mechanic with flashlight examining tire

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Don't just engage your customers, empower them.

Talk with our team to see if Localz is the right fit for your business.

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