Improve real-time customer engagement with two-way communications.
Localz customer real-time automated appointment messages link to a map, showing the technician approach. Localz solutions support the field team, with geo-triggered sms, emails, text-to-voice calls and real-time visibility.
Localz “on my way” communications keep customers informed of the service delivery ETA. Map links enable customers to track technicians in
Reduce friction for your mobile technicians with our easy to use app. Make it simple to manage jobs and save time by sending automated
geo-triggered customer notifications.
Align your team members with Localz platform. Office based staff have visibility in real-time on the day of service. They can see the location of technicians, the status of jobs and efficiency reports.
Customer is advised on estimated arrival time.
Customers receive an “About to arrive” text and push notification in their app.
Customers can see their driver arriving with a live ETA and have the ability to contact the driver
Feedback links are sent by SMS and push notifications.
Easy to complete thumb friendly feedback form. Integrated with web and apps.
Technicians can quickly and easily inform customers they are on the way with one simple button in the app.
The operation dashboard gives office-based staff an overview of all field technicians, job status and location.
Smart location tracking enables real-time ETA updates based on traffic and weather on the day of service.
Geo-fence triggers automatically close jobs and send messages to customers, taking friction out of the day of service.
The Localz technician app allows for in-field incident reporting and logs all data and imagery to the specified job.
Two-way communication between your customer and technician ensures better first-time access and first-time fix for jobs.
Localz seamlessly interacts with your existing technology to enhance your day of service workflows, while improving the customer experience you provide. Localz provides a highly configurable platform that enables you to select the elements you need to help improve the day of service, and apply your own branding and look and feel. Easy integration means shorter implementation times.