With the most common complaint to the Housing Ombudsman being a landlord’s failure to respond to requests for repairs, Inside Housing and Localz ran a webinar to explore how some social landlords have put systems in place to streamline efficiency and increase tenant satisfaction while reducing operational costs for service and repair appointments.
The Housing Ombudsman announced an increase of 65% in complaints from residents regarding repairs and maintenance this year. In association with Inside Housing, this webinar asked a panel of experts how they are working to change this and what role technology plays.
Has the pandemic altered how social housing providers should define effective and responsive customer service?
There is not much the pandemic has left unchanged. And customer service is no exception. So what has it specifically meant in the context of social housing customer service and engagement? This webinar, in association with Inside Housing, asks just that.