Events
Our team will be at local industry events across the United Kingdom in 2022. Meet with us at the next one to learn more about our customer communications and engagement solutions.
2022 Event calendar
Webinar recordings

How can landlords drive a proactive complaint-handling process?
With the most common complaint to the Housing Ombudsman being a landlord’s failure to respond to requests for repairs, Inside Housing and Localz ran a webinar to explore how some social landlords have put systems in place to streamline efficiency and increase tenant satisfaction while reducing operational costs for service and repair appointments.

Repairs and maintenance: how can social landlords improve the standard of service?
The Housing Ombudsman announced an increase of 65% in complaints from residents regarding repairs and maintenance this year. In association with Inside Housing, this webinar asked a panel of experts how they are working to change this and what role technology plays.

Has the pandemic altered how social housing providers should define effective and responsive customer service?
There is not much the pandemic has left unchanged. And customer service is no exception. So what has it specifically meant in the context of social housing customer service and engagement? This webinar, in association with Inside Housing, asks just that.
There's always more...
Check out our resource page for more videos, one-sheets and reports.