Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into.
86% of customers want to talk to their driver or engineer on the day of service.
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We worked with Kris Oldland, Editor-in-Chief of Field Service News, to dig into the 'Radical Age of Uberization' in the field service sector.
Uberization: Fad or Fiction?
Modern life is connected and impatient
A new approach to Field Service Management systems
Next-generation Field Service Management tools
Companies Uberizing Customer Experience (a British Gas story)
Uberized Efficiency (hear from HSS Hire)
Download the piece now to find out about Customer Expectations 4.0: