Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into.
86% of customers want to talk to their driver or engineer on the day of service.
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We worked with Kris Oldland, Editor-in-Chief of Field Service News, to dig into the 'Radical Age of Uberization' in the field service sector.
Contents:
Uberization: Fad or Fiction?
Modern life is connected and impatient
A new approach to Field Service Management systems
Next-generation Field Service Management tools
Companies Uberizing Customer Experience (a British Gas story)
Uberized Efficiency (hear from HSS Hire)
Uberized Solutions
Download the piece now to find out about Customer Expectations 4.0:
