The Radical Age of Uberization

 

Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into. 

86% of customers want to talk to their driver or engineer on the day of service.

The Radical Age of Uberization screen mock up-1

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Field Service from Localz


We worked with Kris Oldland, Editor-in-Chief of Field Service News, to dig into the 'Radical Age of Uberization' in the field service sector. 

Contents:

  • Uberization: Fad or Fiction?
  • Modern life is connected and impatient
  • A new approach to Field Service Management systems 
  • Next-generation Field Service Management tools 
  • Companies Uberizing Customer Experience (a British Gas story)
  • Uberized Efficiency (hear from HSS Hire) 
  • Uberized Solutions 

Download the piece now to find out about Customer Expectations 4.0:  

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