Increase customer satisfaction while reducing truck rolls, no-access and call centre costs.
Where's my technician?
The disconnect between brands and customers on the day of service causes universal pain. This costs organisations billions while destroying customer satisfaction.
Transform the customer journey
B2b and b2c customers alike expect personalised experiences along with control and transparency around service appointments.
Localz fills in the gaps along the customer journey using real-time technician data and location technology to automate customer communications
Bring an end to inbound ETA calls and no-access
Frictionless field service starts with a seamless customer experience leading up to and around service appointments.
Real-time ETA and service tracking
Post-appointment feedback capture
Stop missed appointments
Make the day of service awesome for customers, all while automating tedious tasks for mobile operatives.
Total visibility with two-way communications and real-time ETA tracking of service personnel.
Reduce dwell time and increase productivity with automated customer communication.
Lower call centre volume around ETA tracking and appointment status with self-service capabilities
The right message at the right time.
Automated appointment reminders leading up to a service
Remind customers of their appointment with a link to a self-service customer portal to reschedule if they need to.
Choose when and by which channels to send reminders, saving valuable time for your contact centre by streamlining the confirmation process.
Transparent and proactive communication
On the day of service, use existing job data to trigger a notification to your customer about their scheduled appointment and when to expect ETA information.
Using On My Way tracking and the web-based portal, customers can stay in the loop without wasting their day.
Offer visibility with real-time service tracking
Using your existing field service management technology or the Localz mobile operative app, easily allow your customers to track their service technician's arrival in real-time.
Avoid calls into contact centres around ETA tracking to focus on critical issues and give your customers self-service capabilities using the white-labelled customer portal.
Feedback forms sent automatically following an appointment
Keep customers engaged following a service appointment by sending an instant feedback form once their mobile operative leaves the premise.
Dynamic alerting to back-office staff ensure that negative experiences are addressed and positive experiences are commended.