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Service delivery

Increase customer satisfaction while reducing truck rolls, no-access and call centre costs.

Where's my technician?

The disconnect between brands and customers on the day of service causes universal pain. This costs organisations billions while destroying customer satisfaction.

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Transform the customer journey

B2b and b2c customers alike expect personalised experiences along with control and transparency around service appointments.

Localz fills in the gaps along the customer journey using real-time technician data and location technology to automate customer communications

Bring an end to inbound ETA calls and no-access

Frictionless field service starts with a seamless customer experience leading up to and around service appointments.

Real-time ETA and service tracking
Two-way communications
Post-appointment feedback capture
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Stop missed appointments

Make the day of service awesome for customers, all while automating tedious tasks for mobile operatives.

Maximise experience

Total visibility with two-way communications and real-time ETA tracking of service personnel.

Gain access

Reduce dwell time and increase productivity with automated customer communication.

Reduce costs

Lower call centre volume around ETA tracking and appointment status with self-service capabilities

Communication workflows

The right message at the right time.

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Automated appointment reminders leading up to a service

Remind customers of their appointment with a link to a self-service customer portal to reschedule if they need to.

Choose when and by which channels to send reminders, saving valuable time for your contact centre by streamlining the confirmation process.

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Transparent and proactive communication

On the day of service, use existing job data to trigger a notification to your customer about their scheduled appointment and when to expect ETA information.

Using On My Way tracking and the Manage My Appointments portal, customers can stay in the loop without wasting their day.

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Offer visibility with real-time service tracking

Using your existing field service management technology or the Localz Manage My Day field technician app, easily allow your customers to track their service technician's arrival in real-time.

Avoid calls into contact centres around ETA tracking to focus on critical issues and give your customers self-service capabilities using the white-labelled Manage My Appointments customer portal.

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Feedback forms sent automatically following an appointment

Keep customers engaged following a service appointment by sending an instant feedback form once their mobile operative leaves the premise.

Dynamic alerting to back-office staff ensure that negative experiences are addressed and positive experiences are commended.

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"I have never seen an energy company provide a service like this and am really impressed by the level of customer service, which I wasn’t expecting at all."

Customer
OVO Energy

View success stories

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Solutions by sector

Ensure seamless service delivery with configurable communication workflows unique to your sector-specific needs.

View all sectors

Customer engagement. Their way.

Schedule a consultation with a solutions expert to determine how Localz can help your service organisation.