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Service delivery
Increase customer satisfaction while reducing truck rolls, no-access and call centre costs.
Day Before
Morning Of
Prior To
Following
Automated appointment reminders leading up to a service
Remind customers of their appointment with a link to a self-service customer portal to reschedule if they need to.
Choose when and by which channels to send reminders, saving valuable time for your contact centre by streamlining the confirmation process.
Transparent and proactive communication
On the day of service, use existing job data to trigger a notification to your customer about their scheduled appointment and when to expect ETA information.
Using On My Way tracking and the web-based portal, customers can stay in the loop without wasting their day.
Offer visibility with real-time service tracking
Using your existing field service management technology or the Localz mobile operative app, easily allow your customers to track their service technician's arrival in real-time.
Avoid calls into contact centres around ETA tracking to focus on critical issues and give your customers self-service capabilities using the white-labelled customer portal.
Feedback forms sent automatically following an appointment
Keep customers engaged following a service appointment by sending an instant feedback form once their mobile operative leaves the premise.
Dynamic alerting to back-office staff ensure that negative experiences are addressed and positive experiences are commended.
Configurable platform
Choose which feature-rich modules and apps you need based on your existing technologies.
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Solutions by sector
Ensure seamless service delivery with configurable communication workflows unique to your sector-specific needs.
