Utilities appointment customer communication checklist
Five ways to enhance customer communication at each stage of an electricity, gas or water appointment.
A peak like no other: Contactless click and collect guide
We’ve compiled these tips to streamline your holiday operations and keep customers safe in the process.
Equipment hire customer communication checklist
This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time feedback and proof of delivery.
Building a strategic services marketing plan
This report from Strategies For Growth℠ outlines the puzzle pieces you need to help you build a strategic services marketing plan for the post-COVID-19 environment.
Yesterday, today, tomorrow
Highlights and insights from the Strategies For Growth℠’s 2020 FSM Benchmarking Survey with actionable tips for field service organisations.
Unlocking tenant experience
Insights and tips for Social Housing providers to enhance tenant satisfaction and increase first-time access for service appointments.
Tenant communication checklist
This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time feedback.
Customer engagement on the day of service
Keep your customers in the loop with accurate ETA windows, real-time tracking, automated notifications and two-way communications.
Real-time, actionable feedback from customers
Using a web-based customer portal, customers can give quick feedback while the appointment is still top of mind.
Count Me In real-time people clicker counter
Easy store occupancy and traffic management using the devices your employees already have and a management dashboard.