Insights & Resources

Browse our latest whitepapers, ebooks, checklists, videos and data sheets.

Electricity, water and gas technician visit communication checklist

Utilities appointment customer communication checklist

Five ways to enhance customer communication at each stage of an electricity, gas or water appointment.

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Contactless click and collect guide for peak season 2020

A peak like no other: Contactless click and collect guide

We’ve compiled these tips to streamline your holiday operations and keep customers safe in the process.

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Equipment hire service communication checklist

Equipment hire customer communication checklist

This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time feedback and proof of delivery.

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Building a strategic services marketing plan

This report from Strategies For Growth℠ outlines the puzzle pieces you need to help you build a strategic services marketing plan for the post-COVID-19 environment.

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Yesterday, today, tomorrow

Highlights and insights from the Strategies For Growth℠’s 2020 FSM Benchmarking Survey with actionable tips for field service organisations.

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Unlocking tenant experience

Insights and tips for Social Housing providers to enhance tenant satisfaction and increase first-time access for service appointments.

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Tenant communication checklist

This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time feedback.

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