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Product delivery
Ensure a secure, first-time delivery experience while reducing costs in returned parcels and missed collections.
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Feedback
Proactive delivery alerts
On the day of service, use existing job data to trigger a notification to your customer about when to expect their scheduled delivery.
Using On My Way tracking and the Track My Delivery portal, customers can stay in the loop on their order status without wasting their day.
Offer visibility with real-time delivery tracking
Customers receive a notification with an estimated delivery time. They can then view the arrival of their delivery in real-time, ensuring they are home to receive the parcel or on-site to open a secured gate for business deliveries.
Avoid calls into contact centres around ETA tracking to focus on critical issues and give your customers self-service capabilities using the white-labelled Track My Delivery customer portal.
Proof of delivery and collection
Empower mobile operatives to document equipment or parcel condition upon delivery and collection with geo-coded, time-stamped photos.
In the case of failed access, back up your delivery promise with proof of a delivery attempt and prompt customer communications.
Feedback forms sent automatically following a delivery
Keep customers engaged following a delivery by sending an instant feedback form.
Dynamic alerting to back-office staff ensure that negative experiences are addressed and positive experiences are commended.
Configurable platform
Choose which feature-rich modules and apps you need based on your existing technologies.
Solutions by sector
Ensure seamless service delivery with configurable communication workflows unique to your sector-specific needs.
