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MRI

Make the day of service with automated ETA notifications, two-way customer communication and real-time feedback.

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Automated appointment notification for repair and maintenance

Find My Engineer, powered by Localz

Find My Engineer keeps customers in the loop by
sending automated ETA messages with real-time
tracking to view the arrival of mobile operatives.

These messages increase first-time access rates and customer satisfaction while saving time, money and energy.

Engaging along the entire customer journey

Today’s end-customer is accustomed to ultra-connected experiences. Keep your customers informed on the day of service with clear, real-time location visibility they can trust. Continuously updated and accurate ETAs raise
customer satisfaction and lower your support costs.

1 - Appointment Confirmation (1) (1)

Reminders

Automated reminders and notifications make it easy to keep customers in the know.

3 - OnWay (1) (1)

Tracking

Real-time operative tracking ensures customers are ready and waiting for their appointment.

3.2 - OnWay Message Sent (1) (1)

Messaging

Two-way communication between the customer and mobile operative speeds up access.

5.1 - Job Complete Feedback Survey (1) (1)

Feedback

Dynamic feedback forms are sent to customers the moment an operative leaves the property.

Give your customers transparency

Localz complements and extends the functionality
of the MRI platform to include automated customer notifications with real-time location tracking of mobile staff and post-service feedback capture.

Localz is fast and easy to implement with MRI, ensuring a robust and scalable solution.

"The introduction of the Find my Engineer service has been designed to improve the customer journey for residents and overall customer satisfaction. We are very proud to be one of the first service providers within the repairs and maintenance industry to have implemented the new technology. It was vital that the introduction of the new service was a seamless integration both for residents and internally. We look forward to developing this service further and implementing across more of our contracts."

David Morgan, Managing Director
Wates Property Services

Customer engagement. Their way.

Talk to our team to see if Localz is the right fit for your business.