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FieldAware

Digitise the day of service with proactive communications and tracking technology, powered by Localz.

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Create a better customer experience

Localz fills in gaps along the customer journey with communication workflows built for mobile workforces.

On My Way messaging keeps customers in the loop by sending automated ETA messages with real-time tracking to view the arrival of mobile staff. These messages increase first-time access rates, and save you time, money and energy.

Engaging along the entire customer journey

Today’s end-customer is accustomed to ultra-connected experiences. Keep your customers informed on the day of service with clear, real-time location visibility they can trust. Continuously updated and accurate ETAs raise
customer satisfaction and lower your support costs.

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Reminders

Automated reminders and notifications make it easy to keep customers in the know.

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Tracking

Real-time operative tracking ensures customers are ready and waiting for their appointment.

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Details

Include important appointment information such as driver profiles and instructions.

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Feedback

Dynamic feedback forms are sent to customers the moment an operative leaves the property.

Give your customers transparency

Localz On My Way complements and extends the functionality of the FieldAware platform to include automated customer notifications with real-time location tracking of mobile staff and post-service feedback capture.

Localz is fast and easy to implement with FieldAware, ensuring a robust and scalable solution.

In the news

FieldAware partners with Localz

Read the full article in Field Service News.

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Customer engagement. Their way.

Talk to our team to see if Localz is the right fit for your business.