Create a better customer experience
Localz fills in gaps along the customer journey with communication workflows built for mobile workforces.
On My Way messaging keeps customers in the loop by sending automated ETA messages with real-time tracking to view the arrival of mobile staff. These messages increase first-time access rates, and save you time, money and energy.
Engaging along the entire customer journey
Today’s end-customer is accustomed to ultra-connected experiences. Keep your customers informed on the day of service with clear, real-time location visibility they can trust. Continuously updated and accurate ETAs raise
customer satisfaction and lower your support costs.
Automated reminders and notifications make it easy to keep customers in the know.
Real-time operative tracking ensures customers are ready and waiting for their appointment.
Include important appointment information such as driver profiles and instructions.
Dynamic feedback forms are sent to customers the moment an operative leaves the property.
Give your customers transparency
Localz On My Way complements and extends the functionality of the FieldAware by GPS Insight platform to include automated customer notifications with real-time location tracking of mobile staff and post-service feedback capture.
Localz is fast and easy to implement with FieldAware by GPS Insight, ensuring a robust and scalable solution.