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Track My Appointment

Branded customer portal with real-time ETA tracking, automated customer notifications, and two-way communications.
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    Offer real-time service tracking

    Engage with your customers seamlessly before, during and after service appointments with location-powered customer communications and real-time operative tracking.

    Exceed customer expectations

    Level up the experience with a branded customer portal and two-way communications between customers and operatives to reduce failed appointments.

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    Automated notifications

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    Branded customer portal

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    Real-time tracking

    i.CX-round-chat (1)

    Two-way chat

    Module features

    Toggle features on or off depending on the desired experience.

    Real-time tracking

    Keep your customer in the loop on when their operative will arrive with ETA tracking.

    Automated communication

    Send automated ETA notifications to customers based on a technician’s geo-location.

    Branded customer portal

    Keep communications with customers consistent with a branded and configurable web-based portal.

    Configurable triggers

    Personalise the customer journey with configurable and location-based communication triggers.

    Two-way chat

    Personalise the customer journey with configurable and location-based communication triggers.

    Communication channels

    Send notifications by SMS, email, landline call, or push notifications through an integrated customer app.

    Technician Profile

    Configurable views include technician profiles with name, photo and vehicle details.

    Job Details

    Give customers a progress timeline of their scheduled appointment using job triggers.

    Place in queue

    Show customers their place in the queue, even before driver tracking is enabled.

    Communication fallback

    Configurable fallback rules ensure customers receive notifications via the most convenient channel.

    Communication opt-out

    Add a flag to job information to opt the customer out of specific communication groups.

    Auto-retry for landlines

    For unanswered landline calls, the call is repeated to a configurable number of attempts.

    Localz multibrand

    Handle customer communications for multiple brands within the same project.

    Localz multi-recipient

    Ensure all customers are notified of their service appointment using “Nominees”.

    Grouped jobs

    Group multiple related jobs together, sending one set of communications to the customer for all jobs.

    Scale up your customer journey with our modules

    Seamlessly add group chat, appointment rescheduling and real-time feedback.

    Customer engagement. Their way.

    Talk with our team to see if Localz fits your business needs.

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