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Rate My Experience

Dynamic and simple feedback forms sent through a customer's preferred channel to collect real-time customer feedback.

Rate my experience

Hear more from your customers

To meet and exceed expectations in today’s market, you need to listen to your customers. For businesses, it’s essential to capture consumer feedback by job and technician to benchmark average ratings for client satisfaction across teams and locations.

Easy for customers, even easier for you

Make it straightforward to get feedback from your customers at the end of every job with a simple to understand and configurable form sent immediately following an appointment.

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Module Features

Toggle features on or off, depending on the desired experience.

Impactful Timing

Prompt customers immediately following a service experience for feedback on their device.

Emoji Rating

Emojis ranging from sad to happy are displayed to the customer for easy sentiment analysis.

Configurable Forms

Easily ask customers feedback questions relative to their service or delivery experience.

Logic Jump

Set up different follow-up questions based on positive and negative feedback responses.

Long-form Feedback

Allow customers to type comments and feedback into the customer feedback portal freely.

Operational Transparency

View customer feedback as part of the job details on the Manage My Workforce dashboard.

Filter Feedback

Easily sort, find and take action on customer feedback by organising and filtering jobs.

Negative Alerts

Immediately notify customer support teams of negative feedback which needs to be actioned.

Exportable Data

Analyse feedback by job or users and create aggregated views by technician or branch.

Customer engagement. Their way.

Let us show you around our configurable customer engagement platform.