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On My Way

Real-time customer and operational tracking of technicians with configurable automated customer notifications.

On My Way real-time technician tracking and ETA notifications module

Offer real-time service tracking

Meet customer expectations by sending automated appointment notifications via the right channel, at the right time. Reduce friction for mobile technicians by automating the task of letting customers know their ETA.

Take the customer experience to the next level with a link to a map, tracking the technician’s approach in real-time.

Work with what you have

It’s easier than you think to automate customer communications. Use existing job data through a variety of implementation options and pre-built integrations, or through the Manage My Day technician app, to keep customers up to date with live tracking information.

Module features

Toggle features on or off depending on the desired experience.

Real-time tracking

Keep your customer in the loop on when their operative will arrive with ETA tracking.

Automated communication

Send automated ETA notifications to customers based on a technician’s geo-location.

Configurable triggers

Personalise the customer journey with configurable and location-based communication triggers.

Communication fallback

Configurable fallback rules ensure customers receive notifications via the most convenient channel.

Communication channels

Send notifications by SMS, email, landline call, or push notifications through an integrated customer app.

Answer machine recognition

Detect whether a customer or machine is answering, and leave a voicemail when appropriate

Auto-retry for landlines

For unanswered landline calls, the call is repeated to a configurable number of attempts.

Communication opt-out

Add a flag to job information to opt the customer out of specific communication groups.

Custom branding

Keep communications with customers custom branded for a consistent look and feel.

Localz multibrand

Handle customer communications for multiple brands within the same Localz project.

Localz multi-recipient

Ensure all customers are notified of their service appointment using “Nominees”.

Grouped jobs

Group multiple related jobs together, sending one set of communications to the customer for all jobs.

Customer engagement. Their way.

Talk with our team to see if Localz fits your business needs.

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