send-24px-x2-1

On My Way

Real-time customer and operational tracking of technicians with configurable automated customer notifications.

customer-portal-customer-view-x2-1

Offer real-time service tracking

Gain a competitive edge through your customer communications strategy by sending automated notifications that link to a map, showing the technician approach in real-time. Omnichannel alerts are configured to send the right message, on the right channel and at the right time.

Reduce friction for your mobile technicians and save them time by automating the tedious tasks of phoning and notifying customers of their ETA.

Work with what you have

It’s easier than you think to automate customer communications. Use existing job data through a variety of implementation options and pre-built integrations, or with the Manage My Day technician app, to keep customers up to date with live tracking information.

Module features

Features can be toggled on or off depending on the desired experience.

Real-time tracking

Keep your customer in the loop on when their operative will arrive with ETA tracking.

Automated communication

Send automated ETA notifications to customers based on a technician’s geo-location.

Configurable triggers

Personalise the customer journey with configurable and location-based communication triggers.

Customer engagement. Their way.

Schedule a consultation with a solutions expert to determine how Localz can help your service organisation.