The management dashboard enables office-based staff to track and manage jobs, manage and view the customer journey on the day of service and view completed job details, including any feedback. The dashboard map shows the location of all technicians and their progress throughout the day.
Empower your back office
Provide access to key functionality for either office-based or call centre staff, including operational stats, dispatch and job management, customer communications, advanced search, map view and support functions, such as user and site management.
Make data-driven decisions
Visualise, search and export high level and granular insights into job outcomes, staff engagement, and customer satisfaction. It’s easy to see what’s happening today or spot historical trends.
Toggle features on or off depending on the desired experience.
Provide operators with an “at a glance” overview of job status, completion rates and times
View, search, filter & export data on job outcomes, staff engagement, and customer satisfaction.
Operators can easily view high-level information and manage jobs via the dashboard.
View all technicians currently online in a given area and progress through the route ETAs.
View customer feedback as part of the job details on the Manage My Workforce dashboard.
Negative feedback alerts
Immediately notify customer support teams of negative feedback which needs to be actioned.
Allow office staff to view and participate in chats with operatives and/or customers on the day of service.
For Ad Hoc requests, jobs can manually be created and assigned to the relevant technician.
Search for specific technicians by username or location and view route, travel time and ETA
Inspections and Incidents
View vehicle inspection and accident reports from the dashboard, or export for records.
Log Out Users Remotely
See which technicians are on or off duty with the ability to remotely log technicians out.
Manage user access and permissions, create new users, view active and deactivated users.
Create and manage group permissions and which users have access to group information.
Multiple Admin Users
Enable multiple administrative operators with access to the dashboard at any given time.
Export Job Information
Search and filter information based on date and time periods with full export capabilities.
Multiple Language Selection
Enable multiple language selection to allow users to toggle between operating languages.
Customer engagement. Their way.
Let us show you around our configurable customer engagement platform.