Automate customer communications
Streamline an operative’s day by triggering automated customer ETA notifications based on job status and geofence. Speed up access and ensure a safe working environment by helping customers to prepare.
Give your technicians an easy, seamless tool to view and complete their scheduled work. Mobile workers can trigger customer notifications and access job information, job workflow management, turn-by-turn navigation and vehicle safety management.
Toggle features on or off depending on the desired experience.
“My Day” Overview
Operatives can view all jobs for the day, presented in a configurable order with key information.
Navigation to customers’ addresses provided in-app, with support for third-party services.
On My Way Notifications
Operatives can trigger the OMW notification to the customer and enable real-time tracking.
Proof of Completion
Collect information like sign-on-glass, photos, videos, item status and condition reports.
Complete routine vehicle inspections to ensure compliance with safety checking standards.
Real-time accident and incident reporting on the road with details, photos and videos.
View configurable job details including location, customer information, and job specifics.
View Live ETA
Technicians view a live ETA to their customer’s address using live traffic and route data.
Technicians can send or respond to customer and/or customer service messages within the app.
Mobile operatives can call customers from app using the native phone number or a masked one.
Automated Job Closure
When configured, jobs will automatically close when the mobile worker leaves the geofence.
On/Off Duty Toggle
Easy status toggle for on or off duty, which controls the location tracking on devices.
Core functionalities are held by the app (cached offline) and will sync upon reconnection.
Automated smart features reduce battery impact while maintaining a smooth experience.
Manage My Day translates to the language preset in the device’s operating system.
If you already have a field service app but would like to add On My Way and Chat My Way functionality, you can easily utilise the Localz background app.