today-24px (1)-x2-1

Manage My Appointments

White-labelled customer portal with a configurable view of appointment details and real-time status.

Manage My appointments hereo

Make it easy to confirm, track and chat on the day of service

Give your customers a seamless journey before, during and after service appointments using the Localz Manage My Appointments customer portal.

Deliver frictionless customer experiences through a secure web-based portal with live ETA tracking, important details and two-way communications.

Allow your customers to self-service appointment details

The more information your customers have, the fewer reasons they have to contact your support teams.

Lower call centre volume while increasing first-time access by ensuring your customers are home and prepared on the day of service.

Module Features

Features can be toggled on or off depending on the desired experience.

Appointment Preferences

Customers can confirm, reschedule or cancel appointments seamlessly on their device.

Technician Profile

Configurable views include technician profiles with name, photo and vehicle details.

Job Details

Give customers a progress timeline of their scheduled appointment using job triggers.

Universal Information Cards

Ensure customers see pre-appointment details such as a reminder to shut off the gas.

Job Information

Include job details such as appointment type or whether access to a property is required.

Job Stock Information

Show customers stock information for any parts needed for their repair or service job.

Real-time Tracking

Keep your customer in the loop on when their operative will arrive with ETA tracking.

Two-way Chat

Provide shortcut access to contact either the call centre or the technician directly.

Customer Feedback

Customers can easily submit ratings and respond to feedback requests on their device.

Customer engagement. Their way.

Let us show you around our configurable customer engagement platform.