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Manage My Appointments

White-labelled customer portal with a configurable view of appointment details and real-time status.

Manage My Appointments web-based customer portal module for field service and delivery

Confirm, track and chat on the day of service

Give your customers a seamless journey before, during and after service appointments using the Localz Manage My Appointments customer portal.

Deliver frictionless customer experiences through a secure web-based portal with live ETA tracking, appointment details and two-way communications.

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Self-service appointment details

The more information your customers have, the fewer reasons they have to contact your support team.

Reduce call centre volumes and increase first-time access by giving your customers all the information they need.

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Module Features

Toggle features on or off depending on the desired experience.

Appointment Preferences

Customers can confirm, reschedule or cancel appointments seamlessly on their device.

Technician Profile

Configurable views include technician profiles with name, photo and vehicle details.

Job Details

Give customers a progress timeline of their scheduled appointment using job triggers.

Universal Information Cards

Ensure customers see pre-appointment details such as a reminder to shut off the gas.

Job Information

Include job details such as appointment type or whether access to a property is required.

Job Stock Information

Show customers stock information for any parts needed for their repair or service job.

Real-time Tracking

Keep your customer in the loop on when their operative will arrive with ETA tracking.

Two-way Chat

Provide shortcut access to directly contact the technician or the call centre.

Customer Feedback

Customers can easily submit ratings and respond to feedback requests on their device.

Customer engagement. Their way.

Talk with our team to see if Localz fits your business needs.

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