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Manage My Appointment

Automate the rescheduling process to empower customers, reduce call volumes and increase first-time access.


Let your customers easily confirm, reschedule and cancel appointments

Manage My Appointment helps to automate the rescheduling process while empowering the customer.

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Self-service appointment options

Customers expect service appointments to work around their schedules.

But confirming, cancelling and rescheduling appointments by telephone uses valuable contact centre resources while wasting customers’ time. Streamline the process with self-service options through your customer portal.

Customer portal website module

Empower your customers

Send automated messaging to prompt customers to confirm, reschedule or cancel their appointment.


Module Features

Toggle features on or off depending on the desired experience.

Appointment Preferences

Customers can confirm, reschedule or cancel appointments seamlessly on their device.

Contextual options

Provide different options for far-out or imminent appointments.

Easy confirmations

Send additional reminders if the customer hasn’t confirmed yet.

Simple rescheduling

Customers can easily choose their preferred time slot for their appointment.

Cancellation options

Ask customers for their cancellation reason to improve future service.

Automated messaging

Use job details to automate reminders and customer messaging.

Don't just engage your customers. Empower them.

Add Manage My Appointment to Localz’ Track My Appointment solution to provide an excellent end-to-end experience. 

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