Customer communication, their way
Engage customers with communication on the channel of their choice and allow for multi-party conversations with mobile operatives and customer service staff.
Empower customers to share vital information, reducing stress on your call centre. Ensure that operatives have all the information they need to access and complete a job successfully.
The power of communication
Two-way communication between your customer and technician ensures better first-time access and first-time fix for jobs.
Customers can share entry instructions, social distancing preferences and more - decreasing time spent at the property and reducing stress on the day of service.
Toggle features on or off depending on the desired experience.
Two-way chat with customer
Customers can send a message to the technician within the customer portal. Technicians can send a message to the customer, or respond to a customer message by clicking “customer messages” in the job details.
When a customer sends the technician a new message, technicians are notified via a native push notification on their device.
Allow office staff to view and participate in chats with operatives and/or customers on the day of service.
The number masking feature can mask technician, customer or all associated numbers.
Keep communications with customers custom branded for a consistent look and feel.
Reply to technician (SMS)
Customers can reply to SMS notifications which can be routed to technicians directly, or to a support centre.
Reply to technician (Landline)
Landline provides IVR option to route the call to the technician or support centre.
View messages by job
Technicians and office staff can view messages stored against the job details.
We are constantly evolving our available communication channels.