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Social housing

Make the day of service awesome for residents and mobile operatives with ETA tracking, two-way communication and real-time feedback.

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Transform service & repairs appointments

Informed customers are ready and waiting to ensure secure access for your operatives.

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Engaging along the entire customer journey

Configurable communication workflows send the right message, at the right time to make the day of service awesome.

Notify
Remind
Track & chat
Feedback

Automated appointment reminders

Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.

Automated appointment reminders for tenants

 

Proactive communication

Use existing job data to trigger a notification to your resident that their appointment is scheduled for that day, with the ability to self-service details through the Manage My Appointments customer portal.

 

Engineer tracking and ETA for housing appointments

 

Real-time service tracking

Residents can track their mobile engineer's arrival using a real-time map with up to date traffic information ensuring they are ready and waiting for their appointment. Two-way chat between customers and operatives, along with Chat My Way group chat for contact centres, helps important information get passed along.

Real time map and traffic updates for housing operatives

Immediate feedback

Send an instant feedback form following an appointment when the technician has left the premises or closed out the job. Dynamic back-office alerting ensures that negative experiences are addressed and positive experiences are commended.

Real-time tenants surveys and negative feedback alerts for housing teams

 

Service delivery overview

Social Housing

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Creating awesome customer experiences

Localz is trusted by industry leaders to power customer communications and engagement technology.

"We wanted a solution that gave a bit more of control to our residents, offering them transparency and some communication directly with the operative so their anxiety could be eased."

Rob Lane, Group Commercial Director
Clarion Housing

Customer engagement. Their way.

Talk with our team to see if Localz is the right fit for your business.

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