Localz social housing association mobile workforce solution

Social housing

Make the day of service awesome for residents and mobile operatives.

Download data sheet
Automated appointment notification for repair and maintenance

Make no access a thing of the past

Ensure residents are home and ready for service and repairs appointments.

Whether you’re a landlord with an in-house DLO, or a repairs contractor, your residents are no longer content to sit at home during a four-hour window waiting for an operative to arrive to fix a repair on their home. 

Transform the day of service

Keeping tenants in the loop on the day of service ensures they know when their operative will arrive, preventing them from clogging your call-centre with unnecessary calls.

Providing residents with Uber-style real-time operative tracking, accurate ETAs, and two-way communications not only results in a fantastic tenant experience but also produces significant operational savings.

On my way and location tracking for repairs and maintenance

Communication workflows

The right message at the right time.

Day Before
Morning of
Prior to
Following

Automated appointment reminders

Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.

Send a message to residents via the channel of their preference to remind them of their appointment. Offer a link to a self-service resident portal to easily reschedule if they need to.

Automated appointment reminders for tenants

 

Proactive communication

On the day of service, use existing job data to trigger a notification to your tenant that their appointment is scheduled for that day and they will receive ETA information closer to.

Using the Manage My Appointments portal, tenants can stay in the loop on their service time without wasting their day.

Engineer tracking and ETA for housing appointments

 

Real-time service tracking

When a technician is en route to a repair appointment, the tenant will be automatically notified.

Tenants can track their mobile engineer's arrival using a real-time map with up to date traffic information.

Real time map and traffic updates for housing operatives

Immediate feedback

Keep your tenant engaged following a service or repairs appointment by sending an instant feedback form once their technician has left the premise and closed out the job.

Dynamic alerting to back-office staff ensures that negative experiences are addressed and positive experiences are commended.

Real-time tenants surveys and negative feedback alerts for housing teams

 

"We wanted a solution that gave a bit more of control to our residents, offering them transparency and some communication directly with the operative so their anxiety could be eased."

Rob Lane, Group Commercial Director
Clarion Housing

Resources

Tenant communication checklist for repair and maintenance

Resident communication checklist

A simple and effective checklist to outline your tenant communications strategy.

Download resource

Tenant experience enook for housing repair and maintenance appointments

Unlocking tenant experience

Fill in the gaps along the tenant journey with actionable tips for before, during and after service appointments.

Download resource

Resident engagement. Their way.

Schedule a demo to see a personalised tour of our entire platform and apps.