Transform service & repairs appointments
Housing associations and contractors use Localz to meet customer expectations for automated messaging and real-time ETA tracking.
Engaging along the entire tenant journey
Configurable communication workflows send the right message, at the right time to make the day of service awesome.
Group multiple related jobs together, sending one set of communications to the customer for all jobs.
Personalise the customer journey with configurable and location-based communication triggers.
Place in queue
Show customers their place in the queue, even before driver tracking is enabled.
Add a flag to job information to opt the customer out of specific communication groups.
Scale up your tenant journey with our modules
Seamlessly add group chat, appointment rescheduling and real-time feedback.
Creating awesome customer experiences
Localz is trusted by industry leaders to power customer communications and engagement technology.
"We wanted a solution that gave a bit more of control to our residents, offering them transparency and some communication directly with the operative so their anxiety could be eased."
Rob Lane, Group Commercial Director
Housing complaint standards have undergone significant changes over the last few years, especially since the COVID-19 pandemic began. While personalisation and digitalisation took off out of necessity, they stuck around due to..