Social housing
Make the day of service awesome for residents and mobile operatives.
Day Before
Morning of
Prior to
Following
Automated appointment reminders
Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.
Send a message to residents via the channel of their preference to remind them of their appointment. Offer a link to a self-service resident portal to easily reschedule if they need to.
Proactive communication
On the day of service, use existing job data to trigger a notification to your tenant that their appointment is scheduled for that day and they will receive ETA information closer to.
Using the Manage My Appointments portal, tenants can stay in the loop on their service time without wasting their day.
Real-time service tracking
When a technician is en route to a repair appointment, the tenant will be automatically notified.
Tenants can track their mobile engineer's arrival using a real-time map with up to date traffic information.
Immediate feedback
Keep your tenant engaged following a service or repairs appointment by sending an instant feedback form once their technician has left the premise and closed out the job.
Dynamic alerting to back-office staff ensures that negative experiences are addressed and positive experiences are commended.
Configurable platform
Choose which feature-rich modules and apps you need based on your existing technologies.
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Resident communication checklist
A simple and effective checklist to outline your tenant communications strategy.
Unlocking tenant experience
Fill in the gaps along the tenant journey with actionable tips for before, during and after service appointments.