Make no access a thing of the past
Ensure residents are home and ready for service and repairs appointments.
Whether you’re a landlord with an in-house DLO, or a repairs contractor, your residents are no longer content to sit at home during a four-hour window waiting for an operative to arrive to fix a repair on their home.
Transform the day of service
Keeping tenants in the loop on the day of service ensures they know when their operative will arrive, preventing them from clogging your call-centre with unnecessary calls.
Providing residents with Uber-style real-time operative tracking, accurate ETAs, and two-way communications not only results in a fantastic tenant experience but also produces significant operational savings.
The right message at the right time.
Automated appointment reminders
Save valuable contact centre time by automating the appointment confirmation and rescheduling process in the days leading up to a repair or service appointment.
Send a message to residents via the channel of their preference to remind them of their appointment. Offer a link to a self-service resident portal to easily reschedule if they need to.
On the day of service, use existing job data to trigger a notification to your tenant that their appointment is scheduled for that day and they will receive ETA information closer to.
Using the Manage My Appointments portal, tenants can stay in the loop on their service time without wasting their day.
Real-time service tracking
When a technician is en route to a repair appointment, the tenant will be automatically notified.
Tenants can track their mobile engineer's arrival using a real-time map with up to date traffic information.
Keep your tenant engaged following a service or repairs appointment by sending an instant feedback form once their technician has left the premise and closed out the job.
Dynamic alerting to back-office staff ensures that negative experiences are addressed and positive experiences are commended.
"We wanted a solution that gave a bit more of control to our residents, offering them transparency and some communication directly with the operative so their anxiety could be eased."
Rob Lane, Group Commercial Director
Resident engagement. Their way.
Schedule a demo to see a personalised tour of our entire platform and apps.