Provide customers with a fast, seamless experience for in-store or curbside collection.
Conquer your most difficult customer challenge
Make collections your competitive edge by ensuring a fast, hassle-free experience for customers and staff.
SMS and in-app messages provide real-time order updates to customers while real-time alerts let staff know when the customer has arrived at the counter or pulled up outside.
Simplify collections for customers and staff
Provide transparency for your customers with simple communications at each step of the collection process.
Your staff are busy, so simplify their life with alerts to let them know a new order has come in, or a customer is on the way to collect.
The right message at the right time.
Automated customer alerting
Customers are notified when their order is ready to collect, with a link to a web portal to let the store know they are on the way.
Streamline the check-in process
Customers can check-in when they arrive manually through the Collect My Goods customer portal or automatically through configurable geo-fences.
Take the friction out of collections for staff
Staff receive alerts when customers check-in and acknowledge they are serving the customer in the Manage My Orders attendant app.
When the customer arrives at the allocated collection point, staff can have their order ready to handover.
Ensure secure collections
Customers can give their unique, onetime PIN or can sign-on-glass to receive their purchase.
For orders delegated to another nominee, a onetime PIN can be assigned to avoid sharing of personal information.
Choose which feature-rich modules and apps you need based on your existing technologies.