Facilities Management

Keep customers informed around repair and maintenance appointments to increase first-time access, reduce call centre volumes and boost customer satisfaction.

Transform repair and maintenance appointments

Facilities management companies use Localz to meet customer expectations for automated messaging and real-time ETA tracking.

reduction in no-access visits.

fewer chase calls into contact centres.

NPS improvement.

average user engagement.

Engaging along the entire customer journey

Configurable communication workflows send the right message, at the right time to make the day of service awesome.

Automated notifications

Utilise existing processes to automate customer communication workflows.

Branded customer portal

Keep communications consistent with a configurable web-based portal.

Real-time tracking

Keep customers in the loop on when their operative will arrive with ETA tracking.

Two way chat

Ensure important details are communicated around appointments.

Additional features

Localz multibrand

Handle customer communications for multiple brands within the same project.

Configurable triggers

Personalise the customer journey with configurable and location-based communication triggers.

Place in queue

Show customers their place in the queue, even before driver tracking is enabled.

Communication opt-out

Add a flag to job information to opt the customer out of specific communication groups.

See all features

Modules

Scale up your customer journey with our modules

Seamlessly add group chat, appointment rescheduling and real-time feedback.

Chat My Way

Group chat with the contact centre and alternative communication channels.

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Manage My Appointment

Self-service appointment confirmation, rescheduling and cancellation.

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Rate My Experience

Automated feedback forms following an appointment or delivery.

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Creating awesome customer experiences

Localz is trusted by industry leaders to power customer communications and engagement technology.

"The difference we have seen has been significant and the results have been really beneficial to our business. We have improved productivity, both on the road and in the call centre, and reduced associated re-work time such as additional travel and time spent contacting customers to rebook appointments."

Jonathan Evans, Business Improvement Manager
United Living Property Services

Read the case study

Read customer stories

Don't just engage your customers, empower them.

Talk with our team to see if Localz is the right fit for your business.

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