Transform repair and maintenance appointments
Facilities management companies use Localz to meet customer expectations for automated messaging and real-time ETA tracking.
Engaging along the entire customer journey
Configurable communication workflows send the right message, at the right time to make the day of service awesome.
Handle customer communications for multiple brands within the same project.
Personalise the customer journey with configurable and location-based communication triggers.
Place in queue
Show customers their place in the queue, even before driver tracking is enabled.
Add a flag to job information to opt the customer out of specific communication groups.
Scale up your customer journey with our modules
Seamlessly add group chat, appointment rescheduling and real-time feedback.
Creating awesome customer experiences
Localz is trusted by industry leaders to power customer communications and engagement technology.
"The difference we have seen has been significant and the results have been really beneficial to our business. We have improved productivity, both on the road and in the call centre, and reduced associated re-work time such as additional travel and time spent contacting customers to rebook appointments."
Over the past several years, businesses have found new ways to provide transparent information to their customers. Especially during the pandemic, customer communication has been a top priority, and organisations have had to innovate their..