How much is your last mile strategy worth?
For heavy equipment rental and leasing companies, every day matters when it comes to getting the best utilization out of your assets. Keep customers aware on the day of service with Uber-style tracking to increase first time success rates for equipment deliveries and collections.
Arm your mobile workforce with the ability to easily document equipment condition and proof of delivery with geo-coded and time-stamped photos, reinforcing your brand promise. Stay ahead of your competitors and increase repeat customer business with easy to implement, day of service solutions.
Providing proactive communication and real-time tracking for your on-site contact on the day of service ensures they are ready when your driver arrives, reducing no access rates and dwell time.
Keeping site contacts in the loop ensures they know when their equipment is going to arrive or be collected, preventing them from clogging your call-centre with unnecessary calls.
Customer expectations are rapidly changing. Deliver a service that makes your customer want to come back more often with streamlined day of service logistics and communication strategies.
HSS Hire was looking for experts in real-time communication challenges who had products that could rapidly integrate with its plans to digitize customer service. This large scale transformation has moved forward through a series of well planned and managed phased rollouts to enable business as usual.
Two of the biggest battlegrounds that HSS had to address for repeat customer business were their quality of customer service and satisfaction with products and services.
Improve visibility and communications between operations personnel and mobile team members with real-time tracking intelligence.
Digitize existing paper processes relating to equipment condition, vehicle safety and incident reports.
Report on equipment condition upon delivery and collection with geo-coded and time-stamped photos.
We know you're busy managing clients and equipment requests. This is why we make implementation quick and easy.
Use Localz out of the box applications or integrate our location and communications SDK's into your own enterprise solution.
Talk with our team to learn more about how you can Uberize your service delivery strategy and see immediate ROI.