Equipment rental and leasing customer engagement technology

Equipment rental and leasing

Save costs on the day of service and increase revenue with location-tracking technology and equipment condition reporting.

Increase first-time success for equipment delivery and collection

How much is your last mile strategy worth?

For heavy equipment rental and leasing companies, every-day matters for getting the best utilisation out of your assets. Keep customers aware on the day of service with Uber-style tracking to increase first-time success rates for equipment deliveries and collections.

Reinforce your brand's promise

Using Manage My Day, arm your mobile workforce with the ability to document equipment condition and proof of delivery with geo-coded and time-stamped photos, reinforcing your brand promise. Stay ahead of your competitors and increase repeat customer business with easy to implement solutions.

Communication workflows

The right message at the right time.

Day of
Prior to
During
Following

Increase first-time access and success rates

Begin the day of service with automated notifications to customers alerting them of their scheduled delivery or collection.

Providing proactive communication and real-time tracking for your on-site contact ensures they are ready when your driver arrives, reducing no access rates and dwell time.

Day of service communications

Real-time equipment tracking

Improve visibility and communications between operations personnel and mobile team members with real-time tracking intelligence.

Keeping site contacts in the loop ensure they know when their equipment is going to arrive or be collected, preventing them from clogging your call-centre with unnecessary calls.

Real-time equipment tracking technology

Complex proof of service and delivery

Report on equipment condition upon delivery and collection with geo-coded and time-stamped photos.

Digitize existing paper processes relating to equipment condition, vehicle safety and incident reports.

Automated customer notifications for rental and leasing

Exceed customer demands

Customer expectations are rapidly changing. Deliver a service that makes your customer want to come back more often by streamlining your day of service logistics and communication strategies.

Send instant feedback forms once their technician has left the premise and closed out the job. Dynamic alerting to back-office staff ensures that negative experiences are addressed and positive experiences are commended.

Real-time customer feedback for equipment rental and leasing

"Our drivers are ecstatic. For the first time in our drivers’ working lives, the customers are waiting at the site gate."

Dave Raywood
Director of Marketing and Procurement, HSS Hire

Read case study
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Customer engagement. Their way.

Differentiate your services from your competitors, increase asset utilization and drive customer satisfaction.