Equipment rental and leasing
Save costs on the day of service and increase revenue with location-tracking technology and equipment condition reporting.
How much is your last mile strategy worth?
For heavy equipment rental and leasing companies, every-day matters for getting the best utilisation out of your assets. Keep customers aware on the day of service with Uber-style tracking to increase first-time success rates for equipment deliveries and collections.
Reinforce your brand's promise
Using Manage My Day, arm your mobile workforce with the ability to document equipment condition and proof of delivery with geo-coded and time-stamped photos, reinforcing your brand promise. Stay ahead of your competitors and increase repeat customer business with easy to implement solutions.
The right message at the right time.
Increase first-time access and success rates
Begin the day of service with automated notifications to customers alerting them of their scheduled delivery or collection.
Providing proactive communication and real-time tracking for your on-site contact ensures they are ready when your driver arrives, reducing no access rates and dwell time.
Real-time equipment tracking
Improve visibility and communications between operations personnel and mobile team members with real-time tracking intelligence.
Keeping site contacts in the loop ensure they know when their equipment is going to arrive or be collected, preventing them from clogging your call-centre with unnecessary calls.
Complex proof of service and delivery
Report on equipment condition upon delivery and collection with geo-coded and time-stamped photos.
Digitize existing paper processes relating to equipment condition, vehicle safety and incident reports.
Exceed customer demands
Customer expectations are rapidly changing. Deliver a service that makes your customer want to come back more often by streamlining your day of service logistics and communication strategies.
Send instant feedback forms once their technician has left the premise and closed out the job. Dynamic alerting to back-office staff ensures that negative experiences are addressed and positive experiences are commended.
Customer engagement. Their way.
Differentiate your services from your competitors, increase asset utilization and drive customer satisfaction.