Localz joined thought leaders at Future of Utilities

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Uberizing the Utilities industry

With new directions in the energy market: smart retail, grids and metering  uberization will be key in improving access rates. 

Day 2 saw Louise Robertson, Localz Global Marketing Director, join the panel on the Innovation Hub to discuss 'driving innovation in the utilities sector'. Louise took to the stage to gather thoughts on Uberizing last mile communications within this market.

Missed the talk or want to reflect back on it?

Grab the slides here.

Localz FOU Speaker tile

 

How it Works

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Customer is advised on estimated arrival time.

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Customers receive an “About to arrive” text and push notification in their app.

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Customers can see their driver arriving with a live ETA and have the ability to contact the driver

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Feedback links are sent by SMS and push notifications.

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Easy to complete thumb friendly feedback form. Integrated with web and apps.

Features

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One-click on my way

Technicians can quickly and easily inform customers they are on the way with one simple button in the app.

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Visibility of field staff

The operation dashboard gives office-based staff an overview of all field technicians, job status and location.

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Real-time updates

Smart location tracking enables real-time ETA updates based on traffic and weather on the day of service.

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Smart technology for automation of manual tasks

Geo-fence triggers automatically close jobs and send messages to customers, taking friction out of the day of service.

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Vehicle inspections and Incident Reporting for your fleet

The Localz technician app allows for in-field incident reporting and logs all data and imagery to the specified job.

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Streamlined communications

Two-way communication between your customer and technician ensures better first-time access and first-time fix for jobs.

Achieve 18% improvement in first time access, 22% reduction of chasing calls and a double-digit NPS increase

Localz helps Utility giants; British Gas

Going the extra mile with Localz

Localz is being used by 7,000 British Gas service and repair engineers. The increase in their first time access rate has enabled British Gas to achieve its goal of delivering best in class customer service as the leading energy supplier in the UK. Read more in their case study. 

"By implementing Localz technology, British Gas is meeting and delighting customers with new levels of real-time communications.” - Head of Technology and Innovation at British Gas
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