With new directions in the energy market: smart retail, grids and metering uberization will be key in improving access rates.
Day 2 saw Louise Robertson, Localz Global Marketing Director, join the panel on the Innovation Hub to discuss 'driving innovation in the utilities sector'. Louise took to the stage to gather thoughts on Uberizing last mile communications within this market.
Missed the talk or want to reflect back on it?
Customer is advised on estimated arrival time.
Customers receive an “About to arrive” text and push notification in their app.
Customers can see their driver arriving with a live ETA and have the ability to contact the driver
Feedback links are sent by SMS and push notifications.
Easy to complete thumb friendly feedback form. Integrated with web and apps.
Technicians can quickly and easily inform customers they are on the way with one simple button in the app.
The operation dashboard gives office-based staff an overview of all field technicians, job status and location.
Smart location tracking enables real-time ETA updates based on traffic and weather on the day of service.
Geo-fence triggers automatically close jobs and send messages to customers, taking friction out of the day of service.
The Localz technician app allows for in-field incident reporting and logs all data and imagery to the specified job.
Two-way communication between your customer and technician ensures better first-time access and first-time fix for jobs.
Going the extra mile with Localz
Localz is being used by 7,000 British Gas service and repair engineers. The increase in their first time access rate has enabled British Gas to achieve its goal of delivering best in class customer service as the leading energy supplier in the UK. Read more in their case study.