Customer stories

Countdown

Providing a quick and smooth collection process to delight customers.

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About Countdown

Countdown is New Zealand’s leading supermarket brand, serving more than 3 million customers every week. With over 180 supermarkets across New Zealand supported by 18,000+ team members, Countdown provides customers with over 20,000 different products in each store.

Countdown forms part of the Woolworths New Zealand, a subsidiary of Woolworths Ltd, Australia. Localz works with Countdown to provide an excellent customer service experience.

Click and collect goals

Countdown saw the success Woolworths Australia was having with Localz and wanted to bring the customer experience to New Zealand.

With a competitor having entered the Click and Collect realm in New Zealand, Countdown wanted to ensure they kept offering their clients a seamless experience when they came to collect their purchases, keeping the wait times down and giving back time to their customers.

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The Localz solution

Quick and easy collections

The Localz solution was easily integrated into the existing Countdown customer app. Localz also provided an attendant app for Countdown team members to be notified when a customer was coming to collect their online purchases.

With the Countdown team members easily notified of a customer's approach, they can ensure all the items are ready at the collection desk, ensuring a quick and smooth pick-up.

The attendant app even allows for team members to check if any age-restricted items are present and request ID and a signature before releasing those items.

Seamless order collection

Differentiate your services from your competitors and drive customer satisfaction