Customer Stories

Making the day of service awesome

Localz goes beyond the last mile to help teams increase customer satisfaction while lowering operational costs. See how some of our clients have found success.

Customer stories

Easy for your customers, easier for you

Increase customer satisfaction and operational efficiencies with customer communications that give real-time transparency and control.

increase in customer satisfaction.

reduction in no-access visits.

fewer chase calls into contact centres.

fewer follow-up calls to customers.

"The difference we have seen has been significant and the results have been really beneficial to our business. We have improved productivity, both on the road and in the call centre, and reduced associated re-work time such as additional travel and time spent contacting customers to rebook appointments."

Jonathan Evans, Business Improvement Manager
United Living Property Services

Read the case study

"What’s great about Localz is that customers can see their appointment details, see where the engineer is and provide feedback all in the same place."

Louise Healey
Head of Service Operations, OGI

Read the case study

"Driver feedback is a game-changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience."

Michael Alldridge
Operations Director, HSS Hire

Read the case study

"It is important to us that we continue to deliver an innovative and first-class customer journey, so by partnering with Localz we have the peace of mind that all appointments are tracked and communicated efficiently and to a high standard."

Anthony Pycraft
Response Operations Director, Ian Williams

Read the announcement

Cross-sector expertise

We have deployed and scaled customer communications and location tracking technology across sectors for businesses of all shapes and sizes.

Customer engagement. Their way.

Talk with our team to see if Localz fits your business needs.