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British Gas - see how we helped improve first time access rates

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Providing a quick and smooth collection process to delight customers

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Designed by technicians for technicians

"There is now a dashboard they can log in to every morning and see exactly which van has what wiper blazes. The technician process is extremely integrated to what they are doing every day" - Safelite 

 

 

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Customer Stories

Localz solution has been rolled out to 7,000 British Gas service and repair engineers following a successful trial which resulted in a 17% increase in first time access rates. On my way communication advises customers of their engineer’s live ETA, enabling them to track their approach on a real-time map and interact directly with their engineer when required.

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Since 2014 Localz and Autoglass have helped solve the problem of customer contact out in the field. Localz gave Autoglass the power of location technology to trigger SMS messages to customers, updating them on the ETA of their technician. On my way SMS messages are simple for technicians to send to customers, appreciating the real-time estimation of their technician arrival time. 

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OVO Energy partnered with Localz to automate and improve its customer experience platform and overall efficiencies. Localz has transformed OVO’s customer communications platform. Since implementation it has increased first time access rates, reduced “where’s my engineer” calls and contributed to increasing overall customer satisfaction.

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The goal of the partnership between Localz and Safelite was to provide a digital solution to replace the paper based Check-In/ Check-Out process for store and mobile glass technicians. The automated replenish lists save employees time.

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Localz has worked with HSS to transform its last mile delivery and collection experience. Digitising the last mile improves customer experience, stock rotation and made life for staff simpler with real-time visibility on the day of service. 

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Woolworths is using Localz technology within its customer and store attendant app. The solution is integrated into the Woolies app so customers can shop wherever they are, and Woolies employees are notified of the impending collection. 

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With Localz technology integrated into the existing Dan Murphy's app, customers can use the app to let their local store know they are close when coming to pick-up an online order.

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Localz and Countdown are helping to ensure customers experience a seamless Click and Collect solution, helping to provide a quick and easy purchase experience.

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