Providing a quick and smooth collection process to delight customers

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Find out about our British Gas customer story

British Gas - see how we helped improve first time access rates

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Since 2014 Localz and Autoglass have helped solve the problem of customer contact out in the field. Localz gave Autoglass the power of location technology to trigger SMS messages to customers, updating them on the ETA of their technician. On my way SMS messages are simple for technicians to send to customers, appreciating the real-time estimation of their technician arrival time. 

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OVO Energy partnered with Localz to automate and improve its customer experience platform and overall efficiencies. Localz has transformed OVO’s customer communications platform. Since implementation it has increased first time access rates, reduced “where’s my engineer” calls and contributed to increasing overall customer satisfaction.

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Localz has worked with HSS to transform its last mile delivery and collection experience. Digitising the last mile improves customer experience, stock rotation and made life for staff simpler with real-time visibility on the day of service.

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Woolworths is using Localz technology within its customer and store attendant app. The solution is integrated into the Woolies app so customers can shop wherever they are, and Woolies employees are notified of the impending collection.

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With Localz technology integrated into the existing Dan Murphy's app, customers can use the app to let their local store know they are close when coming to pick-up an online order.

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Localz and Countdown are helping to ensure customers experience a seamless Click and Collect solution, helping to provide a quick and easy purchase experience.

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