Making the day of service awesome

Localz goes beyond the last mile to help teams increase customer satisfaction while lowering operational costs. See how some of our clients have found success.

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Customer stories

The ROI is clear

Increase customer satisfaction and operational efficiencies with customer communications that give real-time transparency and control.

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"The difference we have seen has been significant and the results have been really beneficial to our business. We have improved productivity, both on the road and in the call centre, and reduced associated re-work time such as additional travel and time spent contacting customers to rebook appointments."

Jonathan Evans, Business Improvement Manager
United Living Property Services

"Driver feedback is a game-changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience."

Michael Alldridge, Operations Director
HSS Hire

"On My Way allows our customers to track their appointment & communicate directly with the operative to prepare for the visit and helps our operatives to set safe working expectations in advance of their arrival. We believe that this technology will give our customers an improved experience as we start to open up more routine appointments."

Rob Lane, Group Commercial Director
Clarion Housing Group

"We are very proud to be one of the first service providers within the repairs and maintenance industry to have implemented the new technology. It was vital that the introduction of the new service was a seamless integration both for residents and internally. We look forward to developing this service further and implementing across more of our contracts."

David Morgan, Managing Director
Wates Property Services

"In one click I could find out all the information in relation to my appointment which I found really useful. I have never seen an energy company provide a service like this and am really impressed by the level of customer service, which I wasn’t expecting at all."

End-customer
OVO Energy

"Customers are in charge of their shopping trip and are able to alert us to when they are getting close to the store, so our team can have the order ready on arrival."

General Manager
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Cross-sector expertise

We have deployed and scaled customer communications and location tracking technology across sectors for businesses of all shapes and sizes.

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Customer engagement. Their way.

Talk with our team to see if Localz fits your business needs.

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