Order Collection

Proactive customer notifications

Automate your order collections with smart workflows triggered by existing job data.

Customers are notified when their click and collect order is ready, with a link to a web portal to let the store know they are on the way.

Easy check-in upon arrival

Using the Collect My Goods customer portal, patrons are easily able to check in when they arrive. To automate the check-in process, configurable geo-fences can be utilised.

Orders can be collected in-store, curbside or within drive-thru bays.

Ensure speedy, frictionless collection experiences

Using the Manage My Orders attendant app, staff are automatically alerted when customers are on their way and can acknowledge they are retrieving the order.

Once the customer arrives at the predetermined collection point, staff can have their order ready to handover.

Ensure secure collections

Assign unique one-time PINs to customers for the experience of a contactless collection or utilise sign-on-glass order completion.

For orders delegated to another nominee, a onetime PIN can be assigned to avoid sharing of personal information.