Collection is complex for store teams. Each stage, from ordering to store collection adds friction for the customer. Automating this process using smart, real-time messaging and location technology makes the process seamless, saves the customer time and improves satisfaction.
Connect store staff and customers via an app and enable efficient collections through the Localz platform.
Alert store staff to the location and arrival time of a customer to ensure items are ready for pick up.
Reduce friction through intuitive apps, enable 30-minute collections for customers and fast pick up for on-demand delivery drivers.
Customers are notified when their order is ready to collect, with a link to a web portal to let the store know they are on the way.
Customers check in when they arrive, this can be done automatically. For drive-up service, customer can select which bay they are parked in.
Staff receive alerts when customers check in and acknowledge they are serving the customer.
When the customer arrives at the allocated collection point, staff can have their order ready to handover.
Customers can enter the PIN they were sent or can sign on the glass to receive their purchase.
SMS and in app messages provide real-time order updates to customers.
Easy, intuitive apps let store staff smoothly manage the timely picking and storing of purchases.
Real-time alerts let staff know when the customer has arrived at the counter or pulled up outside for an easy collection experience, reducing customer wait times to under 5 mins.
In-app messages remind staff to hand over all items in the order (including frozen goods).
Alerts can remind staff to check for legal requirements - like proof of age for alcohol collections.
Management dashboards ensure your store managers can keep track of handling times, missed orders etc.
Localz seamlessly interacts with your existing technology to enhance your day of service workflows, while improving the customer experience you provide. Localz provides a highly configurable platform that enables you to select the elements you need to help improve the day of service, and apply your own branding and look and feel. Easy integration means shorter implementation times.