Keep customers informed leading up to and on the day of service by sending automated appointment notifications and instructions if necessary. Customers can also contact mobile workers through the Customer Portal to pass along important information such as where to park.
Automated ETA notifications messages sent via SMS or email link to a map, showing the technician or delivery approach in real-time. Details such as photo identification, license plate number and more can be added to assure customers the person coming to the door is who's expected.
Provide easy appointment rescheduling along with two-way communications & real-time ETA tracking in a web-based format to make it for any customer on any device. Make it easy for your team by utilizing existing technology to trigger customer communications based on job changes.
Customer is advised on estimated arrival time.
Customers receive an “About to arrive” text and push notification in their app.
Customers can see their driver arriving with a live ETA and have the ability to contact the driver.
Feedback links are sent by SMS and push notifications.
Easy to complete thumb friendly feedback form. Integrated with web and apps.
In order to remain competitive, B2B and B2C companies alike are now hyper-focused on the customer journey.
Keep your customers informed on the day of service with clear, real-time location visibility they can trust. Continuously updated and accurate ETAs raise customer satisfaction and lower your costs.